Return and shipping policy

Refunds

Due to the nature of the product, we do not accept returns. We cannot guarantee shipping times and cannot cancel an order once it’s placed. If a product is in transit and is taking longer than expected, we will not issue a refund in the event the product arrives later than expected.

We strive to provide our customers with the best quality products. If there has been damage to your order, we will make sure to replace the damaged cans or give you a credit toward your next purchase. Please make sure to provide a picture of the damaged cans as well as your order number.

If you have any questions, please contact us at hey@sobercarpenter.com

Damaged order

If there has been damage to your product in transit, please reach out to us with a photo. We’ll replace the cost of the can(s), or give credit toward your next purchase.

Missing order

Please note that in order to avoid overpacking, all our cases are sent separately, and it happens sometimes that some cases arrive before others. It rarely takes more than a few days to receive the rest, but if you still haven’t received anything after a few days, please contact us.

Order modifications/Cancelation

Once your order is placed, it is not possible to modify or to cancel it for logistical reasons. You can always contact if you have any questions at hey@sobercarpenter.com

Delivery time

Brrrr! It’s cold, eh?  Due to the chilly temperatures, your shipment might take a little longer to arrive. To keep your product in top-notch condition, we may need to delay shipping your order slightly. We strongly recommend signing up for tracking notifications with your chosen carrier. That way, you’ll get real-time updates and can swoop in to grab your package before it spends too much time in the great outdoors.

Stay warm, and thanks for your patience! 

Orders are usually processed within 3 to 5 business days. Please note that the delay may be longer due to holidays and promotions. Orders are usually delivered within 5 to 20 business days. Due to delivery delays and seasonal delays, we cannot guarantee delivery times. We will not issue a refund in the event the product arrives later than expected.